Privacy policy

Last updated: 16 February 2025

1. Who We Are

Wismopay Limited (“Wismopay“) is a registered New Zealand limited liability company. Our registered address is 101 Pakenham Street, Auckland 1010, New Zealand.

2. Definitions

In this Privacy Policy:

• “Wismopay,” “we,” “us,” or “our” refers to Wismopay Limited, a New Zealand registered company (Company Number 9135233, NZBN 9429051929022).
• “Our related companies” refers to entities that are part of the Wismopay group.
• “You” and “your” refer to our customers, including individuals who interact with our services. If you provide information about another person, you confirm that you have their permission.

• “Privacy Act” refers to the Privacy Act 2020 and any amendments or replacements thereof.

 

3. Scope of This Privacy Policy

We are committed to protecting your privacy and ensuring transparency in our data practices. This Privacy Policy applies to all our products and services, including interactions via our website, apps, phone calls, SMS, and in-app communications.

4. Summary of Key Points

This Privacy Policy explains:

• What personal information we collect and why.
• How we use and share your personal information.
• Your rights regarding your personal information.
• How to contact us with questions or concerns.

We handle personal information in compliance with New Zealand law, including the Privacy Act 2020 and other applicable regulations.

5. Other Relevant Policies

This Privacy Policy should be read alongside our Cookies Policy and Terms of Service.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. We will notify you at least 14 days in advance of any material changes unless immediate updates are required to comply with the law or protect your information. The latest version will always be available on our website.

7. How We Collect Personal Information

We collect personal information in the following ways:

a) Information You Provide Directly

• When you apply for Wismopay services.
• When you update your details.
• When you contact us.

b) Information We Collect Automatically

• Payment and transaction data (amounts, dates, times, locations, and recipients).
• Records of our interactions with you, including phone and chat recordings.
• Device information, such as IP address and location data when using our website or app.

c) Information From Third Parties

• Credit reporting agencies and identity verification providers.
• Regulatory authorities where required by law.

You may choose not to provide certain personal information. However, this may impact our ability to provide you with our services.

8. How We Use Personal Information

We use personal information for:

• Verifying your identity.
• Processing applications for Wismopay services.
• Managing our business operations and financial transactions.
• Communicating with you about your account.
• Improving our products and services.
• Meeting our legal and regulatory obligations, including anti-money laundering requirements.

• Marketing and promotional activities (you can opt out at any time).

 

9. When and How We Share Personal Information

We only share your personal information:

• With our related companies to enhance our services.
• With third-party service providers who help us operate Wismopay (e.g., payment processors, cloud storage providers).
• When required by law enforcement or regulatory authorities (e.g., Inland Revenue, the Financial Markets Authority).
• With partners where you have explicitly given consent.

Some of our service providers are located overseas. When transferring data internationally, we ensure that appropriate security and privacy protections are in place.

10. How We Protect Your Personal Information

We take security seriously and implement the following safeguards:

• Cybersecurity policies to prevent, detect, and respond to threats.
• Staff training on privacy and data protection.
• Encryption and secure storage of sensitive data.
• Access controls to restrict data access to authorized personnel only.
• Regular audits of third-party providers handling personal data.

If we identify a privacy breach, we will assess the risk and, where necessary, notify affected individuals and the Office of the Privacy Commissioner.

11. How Long We Keep Your Information

We retain personal information as required by New Zealand laws, including:

• The Companies Act 1993 and Anti-Money Laundering and Countering Financing of Terrorism Act 2009, which require certain records to be kept for at least seven years.

• Other records may be retained longer if required by law or necessary for business operations.
 

12. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Withdraw consent for certain uses of your data.
• Opt out of marketing communications at any time.

If you want to exercise any of these rights, please contact us (see section 13 below).

13. Contact Us

If you have questions about this Privacy Policy, or if you believe your privacy has been compromised, you can contact us:

• By email: ops@wismopay.com
• By post: Wismopay, 101 Pakenham Street, Auckland 1010, New Zealand

• Via our app

 

If you are not satisfied with our response, you can escalate a privacy complaint to the Office of the New Zealand Privacy Commissioner:

• Website: privacy.org.nz
• Phone: 0800 803 909 (NZ) or +64 (0)4 474 7590 (International)

• Email: enquiries@privacy.org.nz

 

We are committed to addressing privacy concerns promptly and transparently. Thank you for trusting Wismopay with your information.